TERMS AND CONDITIONS WEDDINGS
The terms and conditions below form the basis under which your order will be executed. It is important to read them.
Reservation of wedding date – A non-refundable booking fee of £150 or 25% (whichever is greater) of the confirmed quote will be required to book Soiree Services. No fee will be taken until the client has confirmed they are happy with the quote. The quote is valid for four weeks from the date of delivery. Deposits and fees can be made by, Bank transfer, Credit Card or by Chq. Once received soiree will forward an electronic receipt of payment to you (The client)
‘Upon booking you are agreeing to the value of your quote. Only a 10% deduction can be permitted later.’ Soiree diary space is allocated based on the size of the order so it’s very unlikely we would be able to replace that business at short notice.
In MOST circumstances the booking fee is non-refundable, even if the date is changed, the wedding cancelled for any reason, or the client decides to engage an alternative supplier. The deposit is applied towards the contracted wedding flowers and is deducted from the final invoice.
Our average weddings cost approximately £1,500.00. (flowers) We are happy to take a deposit to schedule our services without a consultation and quote, based on 25% of this average spend. However, we would stress that this represents a minimum spend of £1,500.00. The costs for wedding flowers can be higher, depending on what you require.
In the event of a cancellation, charges may also apply. Cancellation eight weeks prior to the wedding date will incur a further charge of 25% of the total amount and full payment will be required for cancellations six weeks before the day of the wedding.
Charges are applied at our discretion pending cancellation circumstances. No charges will be applied should the wedding be changed to a different date and all products are still required – subject to date availability.
The full balance for the contracted work is required four weeks before the wedding.
It is the client’s responsibility to ensure that the invoice details are correct.
Any changes will be brought together at a meeting, via email or on the phone approximately one months ahead of the wedding, when all additional ideas and revisions can be addressed. This is rather than an on-going email correspondence, which we feel can result in confusion.
Amendments can be made but if the total cost falls below 70% of the total confirmed quote, Soiree reserves the right to withdraw from the contract – in this instance the booking fee will be retained.
The total price includes delivery of flowers on the day to a maximum of two addresses within a five-mile radius of the HQ and is subject to a minimum order value of £250.00. Additional deliveries will be subject to a charge.
An additional charge of 3% is made for all credit card payments.
Whilst we endeavor to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur which are beyond our control such as: extreme weather. We will endeavor to make alternative arrangements should this happen. In this event, refunds will be at our discretion.
Soiree shall not be responsible for cancellation or delay in delivery or performance resulting from causes beyond its reasonable control, including, but not limited to: acts of God; strikes or other labour disturbances; equipment failure; delays in transportation; inability to obtain fuel, material or parts; war; acts of terrorism; riot; epidemics; floods; fires; unusually sever weather conditions; accidents; or other contingencies the non-occurrence of which was a basic assumption on which the purchase order was made.
Soiree prides itself on stunning floristry and makes every effort to provide the exact varieties discussed. Sometimes, however, due to circumstances beyond our control – such as extreme weather or supply issues – it may be necessary to substitute.
Soiree reserves the right, without penalty or cancellation by the client, to alter the style and shape of vases, pots, sundry items and display articles should any required items become unavailable prior to the wedding date. Where possible this will be discussed with you (Client)
All hired items may be subject to a £100.00 deposit charge. The client is fully responsible for all damaged or missing items and the cost of all such items will be deducted from the deposit charge at full retail value. The deposit charge will be returned in full on safe collection of all Soiree property.
Soirée sometimes sources/hires from third party companies: We work in partnership with such companies and soiree must adhere to their terms and conditions, any loss. damage or breakages must be dealt with through soiree and dealt with within 14 working days.
Should the client have any issues with the quality or standard of the flowers/displays, the client must notify the florist on the day of receipt. Soiree reserves the right to rectify any errors on the day without prejudice. Any complaints regarding the quality, shape, size, quantity etc. cannot be accepted after the day of the event.
Flower costs are subject to exchange rates and proposals are set to current markets, if the exchange rates fall beyond normal allowances there may be a surcharge for Flowers Only. If this is the case Soiree would discuss with the client in advance and any adjustments would be reflected in the proposal.